Experience

Work

Commercial Account Manager
MegaNet Communications
Fall River, MA
– Present

I help businesses stay connected and productive, while saving money every month. The most common services I help clients with are bandwidth solutions such as DSL/T1/wireless/fiber, digital voice (dialtone/hosted PBX/PRI), hosted email, and managed security solutions like storage and firewalls. I also manage and assist our sales team with helping their clients as well.

Part of my duties also include running our channel program, where we work with IT consultants and professionals to help put together customized data/voice solutions for their clients. I also help maintain the company social media accounts, and work with upper management on marketing campaigns to help educate current clients as well as attract new ones.

Client Services Associate
WinStar Communications
Mansfield, MA

My role at Winstar was a combination sales/client services position, in which I helped direct customer concerns to the appropriate department (Billing, Support, etc.) while also helping advise on service upgrades and changes. Winstar, as a national company, provided me with clients all over the US – clients ranged from single location businesses through smaller, regional ISPs and multi-site corporations. Frame WAN was the most popular and widespread service I assisted clients in configuring and maintaining.

Marketing Specialist/Product Specialist
WinStar/iCi
Mansfield, MA
(1 year 10 months)

Assisted with the development of various marketing campaigns in New England, including writing and distributing press releases heralding new products and services to regional newspapers, television stations, radio, and industry journals. Supervised scalable Direct Marketing department including hire, train, and supervise team. Provided reports to internal Product Managers on current Internet products in the marketplace to gauge effectiveness, reliability, and feasability of offering.

Education

UMass Dartmouth, Charlton School of Business
MBA candidate, expected Spring 2015. Cumulative GPA 3.92
Member Beta Gamma Sigma Honor Society

Bridgewater State University
Bachelor of Arts Degree in Communication, 1997

Professional Affiliations

BNI The Fourth Tier, Warwick RI. Current Vice President, BNI member since 2002